Privacy Policy

Last Updated: 11 June 2025

At Urban Hub, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our services, visit our spaces, or browse our website at www.urbanhub.co.nz

1. Information We Collect

We collect the following types of information:

a. Information You Provide

When you:

Make an enquiry or book a tour
Sign a membership agreement
Hire a meeting room or event space
Subscribe to our newsletter
Contact us directly

You may provide information such as:

Full name
Email address
Phone number
Company name
Billing and payment details
Preferences or feedback

b. Automatically Collected Data

We use tools like cookies and analytics to collect non-identifiable data such as:

Browser type and device information
IP address
Pages visited and time spent on our site

2. How We Use Your Information

We use your information to:

Process bookings and manage memberships
Communicate with you (e.g. confirmations, reminders, service updates)
Send newsletters, offers, and event information (with your consent)
Improve our facilities and online experience
Meet legal or compliance obligations

3. Sharing Your Information

We only share your information when necessary and in the following ways:

Service Providers: Third-party platforms like OfficeRND (member management), payment processors, and email services.
Landlord or Affiliates: Stonewood Group and related entities may access anonymised or aggregated data to support building operations.
Legal Requirements: If required by law or to protect Urban Hub’s rights and operations.

We never sell your data or share it for unrelated marketing purposes.

4. Cookies and Tracking Technologies

We use cookies to:

Provide a better user experience
Understand how visitors interact with our website
Tailor communications based on your preferences

You can manage your cookie settings through your browser at any time.

5. Data Security and Storage

We take appropriate steps to protect your data, including:

Secure databases
Limited access controls
Use of reputable software providers

Your data may be stored in New Zealand or overseas, depending on the systems we use. We ensure third parties adhere to privacy standards aligned with NZ law.

6. Retention and Your Rights

We retain personal data only as long as needed for our operational and legal purposes. You have the right to:

Access your personal information
Request correction or deletion
Withdraw consent to marketing at any time

7. Third-Party Links

Our website or newsletter may contain links to third-party sites. Urban Hub is not responsible for their privacy practices. Please review their policies before sharing your data.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services or legal obligations. The latest version will always be available on our website, with the revision date shown above.

9. Contact Us

For any questions or concerns about this Privacy Policy or your personal information:

Urban Hub
318 Lambton Quay, Wellington 6011, New Zealand
Email: work@urbanhub.co.nz
Phone: 04 333 0222